Privacy Policy
Last updated: 30 Jul 2025
True Pilates Sydney Studio (also referred to as ‘True Pilates’, ‘us’ or ‘we’) values and respects the privacy of our clients and users of the website. We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
What personal information do we collect?
When you use our website or visit our studio we might collect information about you that we need to run our business.
We also use MindBody to manage our class bookings. They will also collect your information so that you can book and manage classes. You can read the MindBody Privacy Policy here.
The personal information we collect about you may include:
Name
Email address
Date of birth
Phone number
How do we collect your personal information?
We may collect your personal information directly from you when you:
Call us on the phone
Interact with us in the studio
Book a class online
Submit the contact form online
Subscribe to a mailing list
Apply for a position with us as an employee, contractor or volunteer
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
Contacting you about your bookings
Administrative purposes
Marketing purposes (where agreed to)
Organising studio events
Disclosure of personal information to third parties
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information:
to a third-party booking tool to confirm your class registration;
to a third-party instructor where your express consent is obtained;
when are required to, or authorised by the law or a court or tribunal order; or
otherwise in accordance with the NSW or Australian Privacy Laws.
We will take all reasonable steps to ensure that we and all associated service providers do not breach applicable privacy laws
Transfer of personal information overseas
Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia, including:
Our booking tool provider MindBody
Our website provider Squarespace
Please read the individual privacy policies for more information on where they locate their respective data servers.
How do we protect your personal information?
We will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
taking measures to restrict access to only employees who need that personal information to effectively provide services to you;
using strong passwords and robust physical security measures to protect records and databases; and
ensuring third parties hold appropriate privacy policies.
How to access and correct your personal information
We will endeavour to keep your personal information accurate, complete and up to date.
If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting via the below methods and we will respond promptly.
Cookies
Cookies are small text files that are saved on your computer or mobile browser to track information about your website visit. Along with similar technologies such as local storage, pixels, and tags, cookies help ensure your browsing experience is smooth and seamless.
There are two broad types of cookies:
First party cookies
These cookies are served directly by us to your device.Third party cookies
These cookies either collect data on behalf of us (like analytics or other technical service providers) or also collect data for their own purposes (like advertising and social media cookies).
Cookies can remain on your computer or mobile device for different periods of time. Some cookies are session cookies, which are temporary and exist only while your browser is open and are deleted once you close your browser. Other cookies are persistent cookies, meaning that they survive after your browser is closed for a defined period (depending on the browser), or until they are manually cleared from a user’s browser storage. They can be used by the website to recognise your computer or mobile device when you open your browser and browse the Internet again.
We use the following cookies on our Site:
Essential Cookies (Always On)
Essential cookies are necessary for the website to function properly and cannot be turned off. These cookies enable core features such as security, network management, and accessibility. They ensure the website performs as expected every time you visit. While they cannot be disabled, they do not store any personal information.
Example of use:
Essential cookies are used to store user preferences, enhance website security, and improve page load times. These cookies are required for our websites to function and cannot be switched off in our systems. You can set your browser to block or alert you about these cookies, but some parts of our websites may not function properly as a result.
Analytics Cookies (Always On)
These cookies allow us to count visits and review key traffic sources so we can measure and improve the performance of our site and cannot be turned off. They do not store directly personally identifiable information but are based on uniquely identifying your browser and internet device.
Example of use:
We use Google Analytics to measure how people use our websites. These platforms gather information about website usage by means of cookies which collect anonymous data. The information gathered is then used to create reports about the use of our websites. Persistent cookies used by Google Analytics includes ‘_ga’. For more information about Google Analytics visit the Google Marketing Platform webpage and you can read Google’s Privacy Policy.
Advertising Cookies (Optional)
Advertising cookies are used to deliver relevant ads and marketing to you based on your interactions with our site. These cookies can help limit the number of times you see an ad, measure the effectiveness of a campaign, and improve your overall experience. With advertising cookies enabled, the aim is to make sure that the ads you see are meaningful and aligned with what matters to you.
Examples of use:
At times we use Advertising Cookies from vendors including Google and Meta (the company which owns Facebook and Instagram) for the purposes of targeted online advertising. For more information on the vendors identified above including how they place and use cookies, please view their privacy policies at:
Advertising Cookies such as those detailed above will not load unless you consent to receiving them.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu.
Changes to this policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Complaints and questions
If you would like to contact us regarding this policy or make a complaint, please contact us by email or by mail using the details provided below.
Email: info@truepilatessydney.com.au
Address: 3/96-102 Buckingham Street, Surry Hills NSW 2010
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the Privacy Commissioner via the following channels:
Email: ipcinfo@ipc.nsw.gov.au
Phone: 1800 472 679
Address: Level 15, McKell Building, 2-24 Rawson Place, Haymarket NSW 2000
Postal Address: GPO Box 7011, Sydney NSW 2001